1. Scope of Policy
The Policy defines Comtron’s commitment concerning the protection of confidential information in its possession. The Policy applies solely and exclusively to the information collected from this website, for which the URL path starts with [www.labgenlis.com].
2. Collection and use of personal information
2.1 Nature of the personal information
Personal information is information that concerns a natural person and that can be used to identify them, including first names and last names, email addresses, telephone numbers (home, cell or work phone numbers), information regarding their employment, such a title and place of work, but excluding any information available in the public sphere. Comtron collects some of this personal information when certain actions are taken on the website, including during:
- A subscription to a newsletter
- A subscription to an event, such as a webinar
- A request for information or a product demonstration via our website forms
- A purchase or a subscription.
When you take one of these preceding actions, you provide certain personal information.
2.2. Why collect personal information?
Comtron only collects the personal information reasonably necessary to deliver services that achieve a high standard of quality and personalization. Therefore, Comtron collects personal information with the following goals:
- Allowing its clients to buy or subscribe to services
- Understanding the needs of its customers
- Communicating with prospects inquiring about its services and software
- Promoting its products, services, events, and other offerings
- Communicating with its customers
3. Sharing, using, protecting and accessing personal information and use of personal information
3.1. Protection and sharing of personal information
Comtron is committed to only use personal information in its possession to allow its clients to use the System, and in the previously mentioned situation.
Comtron is committed to respect confidentiality regarding personal information in its possession. Therefore, personal information will not be shared with third parties.
The personal information collected is hosted on Webflow’s hosting product, which is built on top of Amazon’s Web Services (AWS). To learn more about Webflow’s hosting product, please visit their website: Webflow site plans. To learn more about AWS’s infrastructure, please visit their website: Global Infrastructure.
In Comtron, the access to personal information is restricted to employees who need it to perform their job. All employees at Comtron are aware of and trained on the importance of respecting confidentiality.
As part of its activities, Comtron uses some personal information to communicate with its clients, primarily using emails. At any time, you can choose to not receive promotional emails by clicking on the unsubscribe link at the bottom of the emails.
By using Comtron’s services, by giving some personal information or by navigating on its website, you consent to Comtron collecting, using and communicating personal information in accordance with the Policy.
5. Google Analytics
As part of its activities, Comtron collects, through its website, some statistical data that are not personal information and that are not used to identify you, including the browsers used, their language setting, the web pages visited and the duration of the visits, as well as the approximate location of the IP addresses.
The statistical data collecting tool used by Comtron is Google Analytics. Please read Google Analytics’ Confidentiality agreement here : Privacy and Terms.
This data is collected automatically using analytics tools and allows Comtron to understand its clients and their browsing habits, and to evaluate the traffic on its websites. Ultimately, these tools allow Comtron to offer a better browsing experience and personalized customer service.
This information is collected using cookies. At any time, you can modify the configuration of your browser to stop allowing cookies or to remove them from your browser. However, please note that by deactivating, removing or disabling cookies, it is likely that you will no longer have access to some features of Comtron’s websites. By using Comtron’s websites without deactivating, removing or disabling cookies, you implicitly consent to Comtron collecting, using and communicating information necessary to the execution of their functions.
6. Access to your personal information and update
6.1. Personal information protection
Comtron leverages encryption to protect your personal information both in transit, via the latest TLS protocol, and in storage, via full disk encryption of workstations and servers processing said information.
6.2. Comment, question or complaint regarding personal information
For any comment, question or complaint regarding personal information, you can contact the personal information protection officer using the following contact information:
7. Policy update
The Policy is effective as of June 27th, 2023 and can periodically be updated by Comtron, in which case the “Date of last update” will also be modified. Using the website after the publication of the Policy or of an updated version of the Policy constitutes the agreement to the Policy.